Service user
Thank you to all who work, sing and laugh at Hillside. Without your wonderful help I would have failed miserably. I must say your help has been invaluable - nothing was too much trouble. I will miss you all.
Hillside is a 22-bed residential home providing short-term care and rehabilitation to approximately 160 individuals each year.
As part of the discharge-to-assess pathway, we support people transitioning from hospital to home, offering a safe and supportive environment tailored to their recovery needs.
Our goal is to create a warm, welcoming setting where residents feel valued and cared for. We work closely with healthcare professionals and colleagues to deliver person-centred care that upholds dignity, compassion, and respect at every step of the journey.
Testimonials
Family member
Words cannot express how amazing you and your team are. During my Dad’s stay, you all displayed very high quality patient-centred care and demonstrated a great understanding of my Dad’s emotional and physical needs with unfailing empathy and kindness. The physical environment had a high standard of cleanliness and the food was excellent. It was lovely to regularly meet the chef who is clearly passionate about the service he offers.
Service user
I need to thank you and all the team for looking after me so well when I was at Hillside. You were all so very kind and friendly, and I miss you all, especially the banter. Unfortunately I’m still not allowed to drive, but as soon as I can I will be over to Hillside to see you all.
Meet the management team
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Kathryn's successful career in the care sector has been driven by a deep-routed commitment to improving the lives of others. In 2014, she was nominated by her colleagues for a Hereford Times Health & Social Care Award and won Employer of the Year. Colleagues praised her leadership, as well as her unwavering sympathy, reliability and exceptional work ethic. Kathryn has over 30 years’ experience in the care sector and has been at Hillside since the facility opened in 2020. Her favourite part of her role is seeing residents progress and mentoring young carers.
Kathyrn Windibank
Registered Manager
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Stephen joined Hoople in 2020, bringing with him over 20 years of senior management experience across Care Quality Commission (CQC) and Ofsted-regulated Further Education (FE) services. He has a proven track record of leading high-performing teams and managing complex, outcome-focused contracts across England and Wales. At Hoople, Stephen is instrumental in the strategic direction of our CQC-registered services. Leveraging his extensive background in care, further education, and welfare-to-work programmes, he ensures our services not only meet but exceed regulatory standards. A key part of Stephen’s leadership has been championing the digital transformation of our care services. Under his guidance, Hoople has embraced innovative technologies to enhance service delivery, improve operational efficiency, and ensure better outcomes for the individuals we support. His forward-thinking approach is helping to future-proof our services and align them with the evolving needs of the care sector.
Stephen Weller
Head of Hoople Care
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Alan has been in the care industry for 18 years. He has broad experience over the various care sectors and is passionate about care in general. “I love working directly with people to make a difference and make them feel dignified and valued at all times. It is a pleasure and privilege to be able to work with teams who have the same ethos.”
Alan Bowyer
Operations Manager
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Tammy joined Hoople Care as Quality Manager in January 2024, bringing with her many years of experience in the care sector, along with a training and assessing background. Prior to starting at Hoople, Tammy was the Quality & Review Lead for Herefordshire Council. Tammy has a passion for ensuring that those in need of support receive the best care experience possible. She supports Hoople Care to meet CQC standards and legislation, and works closely with the care teams to develop, monitor and support service improvements.
Tammy Moss
Quality Manager